Privacy Policy. You will also have a phone you can carry around and call the butler if you decide you need something waiting for you when you get back to your cabin. CC Help Jenn One of the primary reasons someone may choose to book a stateroom in The Haven is due to the access to the private venues available only to guests of The Haven. This chic suite features large floor-to-ceiling sweeping windows, with large balcony equipped with lounge chairs. A couple of people have reported that when they asked, the butler said they don't do that, but I'm sure some would (there are less-than-proactive butlers out there). Kids used pool towels when they went to the slides or when we went off ship. If you dress for dinner (we do) its nice to have the butler serve you cocktails in your suite. A vodka martini on the balcony with your DW/DH whil I will keep watching prices. Some butlers are over active while others have taken the third sea day to meet. White tablecloth in-suite dining, to be enjoyed in guests staterooms. We typically travel on cruises or stay at luxury hotels while enjoying upscale dining, beautiful decor, excellent service, and spacious accommodations. A smart-looking butler delivers breakfast on a Crystal cruise. Yes we had ours call down to get us reservations for the comedy club. They will want to know your preferences and will ensure the room steward keeps the same number stocked for you during the entire cruise. You'll see its not as pretentious as it sounds. What they do:Butlers, also referred to as valets, offer a pillow menu and provide you with your choice. Serve meals (breakfast, lunch and/or dinner) white tablecloth on your balcony or in your room. Passengers of The Haven will be escorted off the ship for excursions as well as upon arrival to ports of call. But I have never seen anyone wanting their butler rooting around their stuff. Everything is pretty much ready to go. We want to get into the comedy club. NCL Haven Butler brought treats. Is there anything else you think I should know? The pool is tiny. They will serve the next course the next time they are in the area. Great guy and did a Great joy. You'll get treated like royalty! For Foodies What they do: Cunard introduced butler service back in 1936 on the original Queen Mary. :p, do you mean you can be in haven restaurant and ask for something from a specialty restaurant and they deliver it in haven and you dont have to pay for it (or if you had SDP you dont have to burn one of them?). We are doing it in style at the, If you have suggestions of places My Virtual Vacations would love, reach out to us on our, Celebrity Cruises Canyon Ranch Spa Services, f there is something not on the room service menu you are craving, just write it in. For us, it is good for 1 or 2 dinners since the menus don't change. NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge.". . The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. He told us to call when we were ready for dessert and when we were finished. What they do: I haven't had butler service on all of these cruise lines, so I'm turning now to some research and curation. 1. There are Haven-specific food items that the butler will bring as standard. If you want more or less of something, let the butler know. You can We are hoping cruising commences before December as we are getting married and then jumping aboard the Celebrity EclipseI will be sure not to be shy when asking for requests from our butler! And don't forget to keep checking back forthe latest blog posts and information. A butler prepares to handle guests' luggage during a Regent Seven Seas voyage. Royal Suite decorated for our Anniversary in August 2017 by our butler Emir on Celebrity Equinox. Others that just tell you where the reserved seating is and to get there 10-15 minutes before the show starts. Ive never met a butler I didnt like, though one or two tended to be a bit too chatty. (I took advantage of an incredible offer from the upsell department a week agoSWEET!) CC Help Jenn These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. Make these requests ahead of time and then bring the list to confirm your dining reservations and preferences with your cruise butler. RichardPietschmann / Special to Cruiseable. At about 7 pm there was a knock on our door and she had 2 carts full of covered dishes. I have had accommodating ones and then, one that went above and beyond. When you have the Havens restaurant run for food, you degrade service to other guests in the restaurant, which is very selfish. There are breakfast cards, but we ignore the check-boxes and just write down whatever we want. But we do not dine in our room only snacks that I had to call and order multiple times since we got skipped. Cruise ship travel is changing this year: 7 changes you can expect in 2023. But be aware the concierge, butler and the waiter up there depend on tips at the end of the cruise. - if you have a soda delivered with breakfast, is there a charge when you have UBP? Its the one week that I do not have to do the wash, cook, food shop or clean. (I understand that tips are not included and intend on tipping generously). Thanks for clarifying! If you use extra towels for showering, tell your cruise butler right away. From unpacking your luggage to accommodating special I've read in a couple random places that not only is the room service charge waived, but the menu is expanded. Although it seems that our family can never agree on anything, we do when it comes to vacations. Several high-end river cruise lines, including Uniworld and Scenic, also offer butler service. I hope we get Lucky. The afternoon canaps are not all that popular, with us either. Alaska Kid Friendly Travel We did not love that as we didn't feel very private with him hovering just outside our (slightly opened door) and we couldn't help but feel "rushed" knowing he was out there waiting until we were done with each one. Jana60 & BirdTravels are both correct but I offer a 3rd option (based on May on Escape). Priority when reserving restaurants and entertainment onboard NCL vessels. If it is on the ship and a reasonablerequest they will deliver. Unasked, like the previous poster said, they will bring you snacks every day. Haven restaurant items are no charge. ), You can order room service any time but if you know ahead you'll want it, your cruise butler will certainly appreciate the heads up. why I would want it again. Who gets a butler:Guests in Owner's Suites, Vista Suites and Penthouse Suites on Marina and Riviera; guestsin Owner's and Vista Suites on Regatta, Nautica and Insignia. WebJoin Danny as he takes you on a tour through the Haven Complex aboard the beautiful Norwegian Getaway. I hope you use them on your next cruise. . A butler pauses in a Queens Grill suite aboard Queen Victoria. Lots of great info here- thanks everyone! Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. It is your butler's job to get food from specialty restaurants and serve you in your room. But the first thing that comes to mind is "what do I even do with a butler?" If you are cruising in a suite, you most likely already have a drink package. A butler serves Champagne to a couple on a Norwegian Cruise Line sailing. Love the breakfast. If you plan to request more items, have the butler bring to your cabin. I was super excited and in the end that made me pretty disappointed. I don't remember the exact cost, but around $7,500 for my wife and I. Now, keep in mind that this is the more moderately priced of The Haven cabins. Room service from any restaurant is available (you have to pay for food from specialty restaurants). How do you know who paid full price and who used upsell? LauraS I'm trying to get a feel for ideas. Have you had butler service on a cruise? Caribbean And Bahamas Wouldour privacy be intruded upon? Needless to say, we're thrilled! - will they still unpack for you (I really want to be out exploring the ship!)yes. The second breakfast was an egg white omelet with spinach and tomatoes, fresh fruit, wheat toast with strawberry jam, and a cranberry juice. Lago Mar Resort And Club Or ask your butler for an item or meal that may be available "off the menu.". Lobster, filet minion , different side dishesdeserts etcshe laid everything out on our coffee tablealong with our Anniversary cake. They do a nice job in the haven of making you want to go back. Thanks! They can give you port information on where free WiFi can be found, highlights to visit, or best places to eat close to where your ship is docked. IMHO the butler experience is way over blown. Congratulations on your upgrade your going to be spoiled for life. Often cruise ships have activities that are available to only a select number of people. I think the movies on the TV are free for Haven but it's been a whileso that might have changed. Ask your cruise butler what is available. There are always more family vacations in our future! Lol. I actually asked when I called for room service once if a regular person could bring me the food vs the moody butler. Specialty restaurants book up quickly at the most popular times (from about 6:30 PM to 8:30 PM) but often they reserve a few tables for suite guests. - will they serve you course by course for dinner? Special Haven menus for The Haven Restaurant and in-suite dining. Our butler on POA was just ok. We never saw the concierge. The key is to communicate with your butler. Engin, our Turkish butler on Crystal Serenity. This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. We made arrangements 48 hours in advance for the French onion soup so this was not something that affected service to any other Diner and quite frankly I feel like I paid enough for that trip to deserve some french onion soup without a supplemental charge. Please believe me we are not at all picky.. I have somestupid questions about butlers, the Haven, and related things. I'd love to hear! the night butler is always available. Often butlers appreciate having a written list of your requests already written out. WebThe Haven is your answer! Thanks for sharing. Its a wonderful experience! Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Bliss, Norwegian Epic, and Norwegian Breakaway. The least we have tipped is $100.00 The most was $300.00 so it depends on how much you utilize him/her. IMHO the butler experience is way over blown. Maybe its because I don't like to eat in my cabin and like to go out and explore the ship to eat. How At first blush it may sound like butler service is a bit of a stuffy anachronism in a modern-day, egalitarian America far removed from the eraof Downton Abbey. It's anything but. We ordered from Cagneys and Le Bistro. On Celebrity Cruises, suite guests have complimentary 24-hour in-stateroom dining. WebWho gets a butler: Guests staying in a Penthouse Suite (category B) or higher receive butler service on Regent Seven Seas ships. We mentioned our desire to our Butler and an hour later a copy of each day's menu for the Manhattan Restaurant was laying on the dining table in our room ready for us to look over. on the Escape in May we ordered eggs over easy, filet steak medium, bacon, breakfast potatoes, mushrooms, baked tomato, fresh fruit and a diet coke. Of note:Regent recruits most of its butlers from Indonesia and the Philippines, where the tradition of having butlers in private homes and fine hotels is still deeply rooted. Is this true, and if so, what's the expanded menu? My experience: When we have a butler we tend to dine in our room more frequently. Bay Area Calfornia Other than that we didn't notice him do much. Worth a try though. Guide and tips to Norwegian Cruise Lines The Haven. If it is possible and realistic, it will probably happen. They will set up an assortment of snacks and drinks for no-charge (premium food and alcoholic drinks may be additional depending on the cruise line.) You know, I thought that you would enjoy knowing that the kind of service you receive from any cat room is really up to the cabin person. You want to make sure everyone in your suite gets a good night's sleep. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. . Your butler will bring you predetermined snacks every day. Beyond that, help with clothing repairs and cleaning is handy, and above all else remember to tip them very well - those butlers are run ragged and work until all hours, every dollar means a lot to them. - do they do a white linen service? Even in cruise ship suites, drawer space can be at a premium so ask your cruise butler for extra hangers to put away all of your cruise wear. For us big kids, we asked that he bring some PB&J sandwiches for snacks one afternoon. Plate of cut fruit. Sandwiches. I would imagine they would bring you food from the Local. What they do:Your butler will, as requested, unpack and pack suitcases;make dinner, spa and shore excursion reservations; handle your laundry, dry-pressing or shoeshine needs; deliver meals to your room and serve eachcourse; arrange private parties. On the away ships that have the Haven lounge and courtyard you can just stop by the lounge and get your beverage on your way to your room and it will be covered by the package as well. We -my Sister and I.. felt scared after this .. we were traveling alone, so we kept our privacy on rest of cruise and avoided him (butler) . If this happens, your butler will point you in the right direction to book another excursion and confirm your refund. Why all the upsell offers from NCL? We have our butler keep bowls of M&Ms (plain or peanut), Gummy Bears, Bar Mix, Chips filled (most go into ziplocks). You will be able to leave a comment after signing in, By Or you can go to The Local. We tried that twice. Ive read mixed reviews recently and have some follow up questions: Uniworld's expanded butler service will be available to all guests staying in suites on company-owned vessels in Europe in 2016. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. yes. It was not enjoyable at all. I feel odd with people going out of their way for me.. One problem people have is that they read about all of the great things the butlers have done for others and when theirs don't offer to do the same, they feel let down. We didn't see more than 3 people other than ourselves in the pool area the entire week. After being in the Haven theres no turning back IMO. You will be able to leave a comment after signing in, By This is your chance to let them know your drink preferences and they can keep it stocked for you. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. 19952023, The Independent Traveler, Inc. - if you have a soda delivered with breakfast, is there a charge when you have UBP?. It is convenient for breakfast. The help and assistance 24-hours a day, of a trained and certified butler. Don't be shy. Who doesn't need more hangers in their closet? Invitations to exclusive cocktail parties offered only to guests of The Haven. Simple way to remember who is responsible; concierge usually takes care of requests/things outside of the room and the butler inside. Wow. Maybe its because I don't like to eat in my cabin and like to go out and explore the ship to eat. :-). Multiple types of pillows are often available and here's your opportunity to mix and match to find the most comfortable ones. on big ships, they will escort you to the dinner shows. Maryland Every butler is different and hail from all over the world, and nearly all are exceedingly well-trained. Ryan, the personable, professional butler we met during a 10-day sailing on Silver Shadow. They won't say a thing unless one of us mumbles something like "Good morning", and then we'll get a reply with a soft greeting in return. The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and premium food options. Plate of cut fruit. Concierge will get you tickets anywhere you want. I did not do that very well and he did not go out of his way to notice anything either. Powered by Invision Community. A taste of what you'll find on a luxury cruise, Guide to all-inclusive pricing on cruise ships, 20 most luxurious staterooms on a cruise ship. Re serving course by course: the jury is out on that. It definitely was not overcrowded. We have requested cheese and crackers and fruit on longer cruises. Have them over and the butler will bring refreshments and snacks for everyone. Unpacking: again, jury is out. 266 downloads, Came back to find this. Lord Baltimore Hotel I had not considered that perspective so I thought Id share. Richard Pietschmann / Special to Cruiseable. This suite features chic decor alongside a master bedroom, second bedroom, private bathroom, living room area, and balcony. The Haven Restaurant offers an unparalleled dining experience, accompanied by exceptional service. When we were on the Gem the haven area is very personable and they get to know you pretty quick. We received everything we requested. I was in my first Haven a few months ago. If you are on a cruise line that also features a dedicated suite concierge, your cruise butler may work with them or you can visit the suite concierge directly to book reservations and see menus beforehand. 6. The Haven Lounge is equipped with The Haven Bar for guests to enjoy a cocktail, or for guests to simply relax in a space designed with both comfort and luxury in mind. What they do: Your butler will, as A pool butler provides a chilled towel to a guest on Celebrity Silhouette. Started June 21, 2021, By ?? These penthouse staterooms include dining and living room areas, specious bedrooms, and balconies. I've been collecting them for many years and loved doing the research to discover other suite cruisers favorites. We ate at the Supper Club twice and the Concierge escorted us down a private elevator into the club before general seating so we could have the best seats. Fine linens, feather duvet on stateroom beds, and a pillow menu. Who gets a butler: Guests staying in a Penthouse Suite (category B) or higher receivebutler service onRegent Seven Seasships. Ritz Carlton Properties This is going to be a total surprise! Ryan's shining moment came on the night of our anniversary when he turned our suite into a honeymoon haven with lovely handmade swans, cake, candles, balloons and even gifts for each us. Since then, I've come to look forward to new encounters with butlers on my luxury sailings. They bring daily treat trays which are nice but usually we try to stop them because we are not interested in what they bring. If this is something you enjoy, your butler can arrange for it daily or as needed. CC Help Jenn @BirdTravels in regard to your answer #6 for concierge and Butler tips- thank you, this is new info for us. Are there guidelines for what we should - what are some of the afternoon canaps they offer?see pic above. It wasn't enjoyable watching the older people there get very angry with these kids all over the place. I disliked him so much I wrote to that hotel manager while on cruise.. my mistake cause I got ambushed (while running late to show) by concierge. A cruise butler does the work so you dont have to. Our butler brought us breakfast one morning and would have brought it every morning if we had wished it. Thanks for cruising by! He also brought coffee, drinks, even in-suite dinners on request. That would have to be handled by your concierge. The Concierge will help you book shows, dinner reservations. (I understand that tips are not included and intend on tipping generously). E.g. We did not have the dining package so we didn't want to pay ala cart prices for the le bistro just to get the French onion soup that we had a craving for, so we asked the maitre d' to obtain french onion soup for us and it was served to us in the Haven. But this was just July 9th so the information is pretty current. we had breakfast out on the open air deck several mornings. I can't rememberif the concierge them as well. 2k to upgrade for 4 pax is a good deal. The Haven is usually located at the front of the Norwegian Cruise Line ships, and guests will often times be able to experience the same view that the ships captain possesses from many of The Haven spaces. Just think of your butler for anything you need in your room (room service, special snacks, specialty pillows, etc) and the Concierge for anything NCLit's tough. 6. Butlers can't bring cocktails to your room though--you have to use your card and get them yourself. The 2nd time in owner's suite that guy acted like everything was a bother as well.. Yes, if it is on-board, it's not a problem. Im so glad you liked the suggestions. The Courtyard pool area for example is accessible to all guests, while The Haven Sundeck is reserved for guests 16 years and older. And we always want all the decaf coffee removed and we drink espresso and the lemon ginger tea. We had twowhite tablecloth dinners. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. Who gets a butler: Guests on Europe-basedCosta Cruises who book a full suite (including Samsara Spa Suites). These staterooms range in size and in-room amenities and vary from ship to ship and class to class. Again!" Did we really want him to unpack our bags? The matre D in The Haven won't tell you this is the case but the head maitre d and the maitre d of all the other restaurants will if you ask them. Press question mark to learn the rest of the keyboard shortcuts. I'm pretty sure the waiters are included in the gratuity charge. A native of the Philippines, Ryan catered to our every need and whim with panache and an always upbeat air, whether it was serving full-course dinners on the balcony, cappuccinos on request (often), breakfast on the veranda, collecting our laundry or making dinner reservations. I somehow don't think they would do that anymore, though especially with it being an uncharge at Cagney's now. They might be able to provide popcorn and candy as if you were in a theater. Look for the Butler button on your phone. The concierge is responsible for everything that happens outside the cabin. The Haven has its own breakfast buffet area for guests, so that Haven passengers do not have to venture to the main buffet or other dining venues onboard for breakfast. Our butler on the Jade was outstanding. Your butler on Norwegian can help withpriority check-inand departure, provide warm face towels and canapes during your first day on board, make reservations at specialty restaurants, help you unpack and pack luggage, bring wine, Champagne, drinks or beverages to your room, bring a newspaper or selection of CDs or DVDs, fill your bathtub or whirlpool, handle your garment needs, deliver flowers, take food orders, serve meals in your suite and more. No guarantee of success but it is worth a shot. Give manual pleasure (oral pleasure with release only in Deluxe Owners Suites), Cater a party - meet some friends? Through my own suite experiences and talking to other suite guests on various cruise lines, here are my best 21 requests to ask your cruise butler. Ive read mixed reviews recently and have some follow up questions: Wedding Celebrity Cruises Bliss Collection by Norwegian pillow-top mattress on stateroom beds. 19952023, The Independent Traveler, Inc. What do you request from your butler for in the Haven? After you decide which requests you want to ask for, write or print out a list of the questions to bring with you. The Havens spaces are luxurious, but they are also meant to have a homey feel, so that guests can relax in a quiet and serene space onboard. If you had 4 adults you will have a problem as the 2nd BR is tinyyy.. Terms of Service Thing is.. he treated the older couple next to us like gold. Europe There is also a private sauna reserved for guests of The Haven. Today we received the stuff. - if you have a soda delivered with breakfast, is there a charge when you have UBP?they are suppose to. It IS vacation, right? Your butler is also your room steward. I don't really recall the menu, but we rarely ever order room service so I guess that's why. Therefore, most passengers generally tip with cash. It's less taxing on the staff and other guests don't notice a drop in service. I would love a 2 bedroom over regular H5.. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We order white tablecloth breakfast service on busy shore days. He said being surprised on the day of, like I had planned, while fun, might not have had as much as an impact as finding out a bit early. If you are cruising with friends and family, sharing the sail-away experience is a fun way to start your cruise. Lots of great info here- thanks everyone! (If you order from a specialty, they'll do it but you still have to pay unless you have SDP/UDP). If you know what you want from the other restaurant, make arrangements prior to sitting down in the Haven restaurant. Unless it is something crazy, it shouldn't be a problem. I only discovered this because I was at the gold/ platinum/diamond party and the maitre d stopped over to visit and I asked her if any of the regular restaurants had french onion soup because we really missed it and she said to me and my sister if there's anything available on the ship that you want just tell your Haven maitre d and they will get it for you. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Create an account to follow your favorite communities and start taking part in conversations. I've read in a couple random places that not only is the room service charge waived, but the menu is expanded. I found the butler to be the least beneficial of all the Haven staff. Sometimes a plate of cookies. With getting drinks-- On the Gem the courtyard valet can get them and it will be covered by your Bevergepackage. Reserved seating for shows: I have had concierges who tell us to meet them by the theatre 10 minutes before and they escort us to our seats. Enjoy your cruise! Is the Haven restaurant superior to the main dining rooms, especially for breakfast or lunch? If you want more or less of something, let the butler know. I have asked for chicken soup once when I had gotten a cold on the ship. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven.
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